Returns & Exchanges
Changed your mind? No problem. At Nali Nails, you can return your order and receive a refund, provided the items meet our return conditions below.
To start a return, please contact us at hello@nalinails.com. Don't forget to always include your order number.
Return Requirements
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, and in its original packaging. You'll also need the receipt or proof of purchase.
Please note that returns for unwanted items are different from complaints about faulty products — if your item is damaged, defective, or incorrect, see “Damages & Issues” below.
How to Return an Item
- Contact us at hello@nalinails.com with your order number to request a return.
- If your return is accepted, we'll send you instructions on how and where to send your item.
- Pack the item carefully in its original packaging and include your order number inside the parcel.
- Send the item back within 14 days of your return request being approved.
Unless the item is faulty or incorrect, you are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we can only process refunds for items that arrive safely at our warehouse.
If a returned item doesn't meet the conditions above, we won't be able to issue a refund. In this case, you'll have 5 days from our email to request the item be sent back to you at your own cost — after which we reserve the right to dispose of it.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Personalised or custom-made products cannot be returned unless they are faulty or damaged.
Unfortunately, we cannot accept returns or refunds on gift cards.
If you have any questions about whether your item is eligible for return, please contact us at hello@nalinails.com.
Exchanges
We do not offer direct exchanges through our online store. The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Please note:
- If you paid using a gift card, the refunded amount will be returned to the same gift card.
- Discount codes used on the original order may not be valid on a new purchase.
- Gift cards cannot be returned or exchanged for cash.
Refunds
We'll notify you once we've received and inspected your return, and let you know if it's approved. If approved, you'll be automatically refunded via your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved, please contact us at hello@nalinails.com. If your original payment method is no longer available, we may issue the refund as a gift card.
